For information about Stimulus Payments click here. Please check out our Self-Service Banking here prior to calling, messaging or chatting with us as you may find useful information as our Contact Center wait times are longer than usual due to COVID-19. We apologize for the inconvenience.
All offices of American Eagle Financial Credit Union will be CLOSED on Monday, January 18, 2021, in observance of Martin Luther King Jr. Day. Account access is available 24/7 with online and mobile banking, as well as ATMs in the Allpoint and SUM networks.
Request an extension on an existing fixed rate Home Equity Loan, Auto Loan, and/or Personal Loan by visiting this link.
The health and safety of our staff and members continues to be our top priority while servicing your financial needs. All branch locations are outfitted with sneeze guards, social distancing markers, disposable gloves and sanitizer stations. There will be staff at the doors to let members into the branch in order to adhere to capacity guidelines.
Masks Required and Travel Advisory - CT Executive Orders
In accordance with the State of Connecticut’s Executive Orders, you MUST:
For a current list of states and requirements, visit https://portal.ct.gov/Coronavirus/Travel. This list is updated regularly.
If you are unable to visit a branch due to this restriction, you may bank online, "Chat" with us online, or call our Member Contact Center at 860.568.2020.
All of our community branches are now open with walk-in lobby and teller services. We will continue to offer drive-thru services and have extended our hours to better serve you. All community branches are offering banking-by-appointment for your convenience as well. In-plant branches continue to be closed at this time. See below.
Branch Hours of Operation
Branch Lobby Hours
Banking-by-Appointment Services: Make an Appointment
Video Teller Machine Hours
Member Contact Center Hours
Temporarily CLOSED branches:
Below are some self-service options that you may find helpful.
For more information on self-service banking visit here.
To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook, Instagram, and Twitter.
To support members and prospective members affected by COVID-19, American Eagle Financial Credit Union has flexible product and service options to alleviate financial pressures.
Changes to Account Transfer Restrictions (Reg D)
The Federal Reserve has changed the Regulation D requirements which restricted an accountholder’s ability to withdraw or transfer funds out of savings and money market accounts (non-transactional accounts) to six (6) convenience transfers per month. This restriction has been removed and you will be allowed to process unlimited transactions on your savings, club and money market accounts.
Q: What is forbearance?
A: Forbearance is a temporary suspension of your monthly mortgage payment (i.e., your payments are suspended for a set period of time). In addition, credit reporting and late charges are suppressed for the duration of the plan. It’s important to be aware that at the end of the forbearance period, the temporarily suspended payments will be due.
Ex: John has a monthly mortgage payment of $1,000 and opts for a forbearance in January. When the forbearance period ends in March, he will owe $4,000 on April 1st ($1,000 for April payment and $3,000 in back payments).
Q: What are my options for repayment at the end of the forbearance?
A: At the end of the forbearance period, you may have three (3) options available to you depending upon your income and loan status:
A representative will reach out to you prior to the conclusion of your forbearance period to determine next steps.
Q: Am I eligible for forbearance?
A: If you have been directly impacted financially from the COVID-19 pandemic, you may qualify for a forbearance plan for a minimum of three (3) months in order to recover from this difficult time. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Am I eligible if my employer has been impacted by the COVID-19 pandemic?
A: If your employment status has been impacted, you may qualify for a forbearance plan. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Do I need to apply for forbearance?
A: Yes. To apply, visit the Cenlar website and complete the presented form. After submitting your form, you will hear from a representative within five to seven (5-7) business days. Terms and conditions apply. You’ll need to register if this is your first time visiting the Cenlar site.
Q: Can forbearance be offered for longer than three (3) months?
A: Towards the end of the plan period, your financial status will be reassessed to determine eligibility for further workout options which may include an extension of the plan or a loan modification. Additional eligibility requirements may apply.
Q: Can I submit payments during the forbearance plan?
A: Yes, you can submit payments during the forbearance. However, payments will not be applied to your loan until the forbearance period ends. You are not required to make any payments during the plan period. However, all payments that were forborne will be due at the end of the forbearance period.
Q: Will I still receive billing statements during the forbearance?
A: Yes, we are required to send you a billing statement every 30 days. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: Will I receive letters advising me of delinquency status?
A: Yes, we are required to send certain letters to ensure compliance with your investor guidelines. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. However, all of the payments that were temporarily suspended will be due at the end of the forbearance period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: How do I cancel my forbearance?
A: To discuss options for terminating the forbearance, please contact us at 877-906-1672.
There’s no question, contact tracing plays a vital role in helping to stop the spread of COVID-19. But scammers, pretending to be contact tracers and taking advantage of how the process works, are also sending text messages. But theirs are spam text messages that ask you to click a link. Check out the image below. Unlike a legitimate text message from a health department, which only wants to let you know they’ll be calling, this message includes a link to click. Don't be scammed.
There are some things to keep in mind regarding the stimulus payments and generally during this time:
To date, American Eagle FCU has processed close to 18,000 direct deposits from the IRS. If you have not yet received your stimulus payment:
For your convenience, we’ve compiled FAQs about the second round of COVID-19 economic stimulus payments below.
What is a COVID-19 stimulus payment?
Eligible US taxpayers could receive a payment (or another payment) from the federal government as part of an additional relief package intended to ease the economic impact caused by the coronavirus pandemic.
How can I check to see if a payment from the IRS was deposited into my AEFCU account?
You can view your account transactions inside our Online Banking, Mobile Banking or automated Telephone Banking (800.843.1151).
When should I expect to receive my stimulus payment from the IRS?
While the earliest date communicated for those receiving funding via direct deposit is December 29, please note that the initial distribution of paper checks will not begin until later in January. The first round of stimulus payments via paper check or debit card took several months to complete. The IRS has indicated they will send a predetermined amount of payments each week beginning with the lowest income threshold.
Am I eligible for this payment?
You can check the status of both your first and second payments by using the Get My Payment tool on IRS.gov.
How much will I get?
The IRS bases the amount of your payment on the adjusted gross income (AGI) listed on your 2019 tax return.
You can find your adjusted gross income on Line 8b of your 2019 1040 federal tax return.
Do I have to apply to receive a payment?
No, the payment from the IRS will occur automatically using 2019 tax return information, and the eligibility guidelines noted up above.
How will I receive the payment from the IRS?
More about Payments in the Form of a Debit Card
You can view your account transactions inside our Online Banking, Mobile Banking or automated Telephone Banking (800.843.1151). You can also call our Member Contact Center at 800.842.0145 however, be advised that wait times are very long due to increased volume.
What if my direct deposit information has changed or I want to add it for the first time?
The IRS will use the data already in their systems to send the new payments. Taxpayers with direct deposit information on file will receive the payment that way. Those without current direct deposit information on file will receive the payment as a check or debit card in the mail. Your payment information cannot be changed. If you are deemed eligible but don’t receive the payment for any reason, it can be claimed by filing a 2020 tax return in 2021. The Economic Impact Payments are an advance payment of what will be called the Recovery Rebate Credit on the 2020 Form 1040 or Form 1040-SR.
If my payment doesn’t come soon, how can I be sure that it wasn’t misdirected?
According to the IRS, you will get a paper notice in the mail no later than a few weeks after your payment has been disbursed which will contain information about where the payment went and in what form it was made. Any questions at that point would be directed to the IRS.
Need more information?
For the most up-to-date information about the second round of stimulus payments, visit irs.gov or any of the links below to the IRS website:
On Tuesday, January 19, 2021, we will offer access to the second round of funding for the SBA’s Paycheck Protection Program (PPP) through American Eagle Financial Credit Union’s partnership with Kabbage – a leading, preferred online lender. If you did not receive a PPP loan during the first round, you may apply during the second draw.
Who qualifies for the second draw of PPP:
If you or your business received an initial PPP loan, you may qualify for a second round of funding, provided you meet the following requirements:
Second-draw PPP loans are available to businesses, certain nonprofits, self-employed individuals, independent contractors, sole proprietors, housing cooperatives, small agricultural cooperatives, veterans’ organizations and tribal businesses.
How it works:
What You'll Need:
Business owners who wish to apply for this round of funding should begin compiling the following documentation:
If you have questions about the PPP or the application process, please call 860.569.5355.
Get in touch with a Representative
You'll need the following information to get started:
If you opened your account in a branch, you will have a purple card with your 10-digit Member Number written on the back in your opening package.
If you opened your account online, you would have received an email with a link containing your Member Number.
If you cannot find your Member Number, please call our Member Contact Center at 800.842.0145 and be prepared to answer security questions and provide your ID.
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